Política de reembolso

RETURN & REFUND POLICY

Each LA MACARENA hat is individually handcrafted and, in many cases, made to order according to the selected size, shape, color, and design. Because of the handmade and delicate nature of our pieces, all sales are final. We do not accept returns or exchanges.

Please carefully check your hat size before placing your order. Customers are responsible for selecting the correct size. If you need assistance determining your size, please contact us before purchasing and we will be happy to help.

Slight variations in color, shape, texture, materials, stones, feathers, embroidery, or other handmade details are part of the artisanal nature of each piece and make every hat unique. These variations are not considered defects.

CUSTOM & PERSONALIZED ORDERS

Custom and personalized hats are created specifically for each customer according to the agreed design, size, color, shape, and details. For this reason, custom and personalized orders are final sale and cannot be returned, exchanged, or cancelled once production has begun.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery and provide clear photographs of the hat, packaging, and shipping box. We will review the situation and assist you accordingly.

Damage caused after delivery, improper handling, storage, exposure to water or humidity, or normal wear is not considered a manufacturing defect.

INTERNATIONAL SHIPPING, CUSTOMS & IMPORT DUTIES

International customers are responsible for any customs duties, import taxes, fees, identification, documentation, or other requirements imposed by the destination country.

Customs regulations vary by country, and LA MACARENA cannot control or predict these charges or requirements.

The customer is responsible for monitoring the shipment using the tracking information provided and for responding to any requests from the shipping carrier or local customs authorities.

Failure to pay customs duties, provide required documentation, or complete customs procedures does not qualify an order for a refund.

UNDELIVERED, REFUSED OR RETURNED PACKAGES

Customers are responsible for providing complete and accurate shipping information and for complying with the customs and import requirements of their destination country.

If a package is refused, unclaimed, cannot be delivered due to incorrect or incomplete information, or is returned because the recipient did not pay the required duties or complete the necessary customs procedures, LA MACARENA is not responsible for return shipping costs, customs fees, import charges, storage fees, re-importation charges, or any other costs associated with the return of the package to Mexico.

Due to the potentially high customs and re-importation costs associated with international shipments returning to Mexico, LA MACARENA cannot guarantee that a returned package will be recovered or accepted back into Mexico.

In these circumstances, the original order, shipping costs, customs duties, and any additional fees are non-refundable.

By placing an order with LA MACARENA, the customer acknowledges and accepts these terms.